Creative Benefits Administration is a fast-growing TPA based in San Antonio, Texas, for which DataPath Summit BPO has proven to be a genuinely transformative partner. In fact, company officials credit CBA’s decision to incorporate Summit BPO services into their daily operations as “one of the best business moves we’ve ever made.”
“The availability of DataPath Summit BPO services has been critical to achieving our ambitious growth goals without overwhelming our resources,” says Jeremy Sakulenzki, CBA president.
This free case study explores CBA’s partnership with Summit BPO. Areas discussed include enhanced customer service, cost efficiency, accuracy and reliability, flexibility and scalability, continuous improvement, and rapid response, among others.